Cancellation Policy
1. Order Cancellation Before Shipping
Customers may request cancellation of their order before it has been processed and dispatched.
To request cancellation, the customer should contact us at the email/phone given on the website and provide their order number.
Once the cancellation request is received and confirmed by us, we will cancel the order and notify the customer.
If the order has not yet been shipped, no shipping charges will be applied; if pre-payment has been made, we will refund in accordance with our refund policy below.
2. Orders Already Dispatched
- If the order has already been dispatched/shipped, cancellation cannot be guaranteed. In such cases, the order is subject to the return/refund policy (see below).
- The customer may refuse delivery or initiate a return (if eligible) once received; shipping costs for the return may apply.
3. Custom or Made-to-Order Items
For any items that are specially prepared, mixed, blended or customised (e.g., herbal blends made to order), cancellation may not be accepted once production has begun.
If you place such an order and wish to cancel, please contact us immediately; we will assess feasibility of cancellation and advise of any costs or refusal.
4. Time Limits for Cancellation
- Cancellation requests must be submitted within [e.g., 12 hours/24 hours] of placing the order — thereafter, it may not be possible to guarantee cancellation.
- We will confirm cancellation via email/SMS.
