Order Cancellation Before Shipping
Customers may request cancellation of their order before it has been processed and dispatched.
To request cancellation, the customer should contact us at the email/phone given on the website and provide their order number.
Once the cancellation request is received and confirmed by us, we will cancel the order and notify the customer.
If the order has not yet been shipped, no shipping charges will be applied; if pre-payment has been made, we will refund in accordance with our refund policy below.
Orders Already Dispatched
If the order has already been dispatched/shipped, cancellation cannot be guaranteed. In such cases, the order is subject to the return/refund policy (see below).
The customer may refuse delivery or initiate a return (if eligible) once received; shipping costs for the return may apply.
Custom or Made-to-Order Items
For any items that are specially prepared, mixed, blended or customised (e.g., herbal blends made to order), cancellation may not be accepted once production has begun.
If you place such an order and wish to cancel, please contact us immediately; we will assess feasibility of cancellation and advise of any costs or refusal.
Time Limits for Cancellation
Cancellation requests must be submitted within [e.g., 12 hours/24 hours] of placing the order — thereafter it may not be possible to guarantee cancellation.
We will confirm cancellation via email/SMS.
Refund Eligibility
Refunds are eligible if:
Cancellation confirmed before shipment, or
The item is returned to us under the return policy (see separate section) within the stipulated time, in acceptable condition, and the defect/error was our responsibility (wrong item, damaged item, manufacturing defect).
Refunds are not eligible for:
Change of mind after receiving the product (unless your jurisdiction’s consumer laws require otherwise).
Products that have been used, opened, damaged by the customer, or where packaging hygiene is compromised (important for herbal/wellness products).
Items marked as non-returnable at purchase time (e.g., personalised blends, clearance items).
Refund Amount & Process
For eligible refunds, we will issue the refund via the same payment method used at purchase (unless another method is expressly agreed).
Shipping charges (original or return) will not necessarily be refunded unless the error was our fault.
We aim to process the refund within [e.g., 7–14 working days] after receipt of returned goods (if applicable) or after cancellation confirmation.
The refund amount will be the product cost minus any applicable deductions (e.g., original shipping fee, handling charges) as applicable.
If you used a coupon/promo code, the refunded amount is calculated after applying the discount.
Return Shipping & Inspection
For returns, you will need to ship the item back to us in its original packaging (including any seals, accessories, documentation) unless the item was delivered damaged/defective.
We recommend using a trackable shipping method; we are not responsible for items lost in transit back to us.
Once we receive and inspect the returned item and confirm eligibility, we will process the refund.
Damaged or Faulty Items
If your item arrives damaged, defective or incorrect, please notify us within [e.g., 48 hours] of delivery with photos of the defect/issue.
We will either replace the item or issue a refund at our discretion.
In such cases, we will cover the cost of return shipping.
Exceptions & Special Cases
Sale items / discounted items: Unless otherwise stated, sale items may follow the same refund policy, but the amount refunded will reflect the sale price.
International orders: Where shipping/customs duties apply, the customer is responsible for any customs clearance & duty charges; refunds do not include custom duty or import tax (unless the return is due to our error).
Non-returnable items: Per Indian consumer law or local jurisdictional rules, certain hygiene or health-sensitive products may be non-returnable once opened; such items will be clearly marked as non-returnable at purchase.